Columbus Customer FAQs

Starry announced its intention to voluntarily leave the Columbus, Ohio market. Here's what customers need to know.

Why is Starry leaving Columbus?

Given the challenging macroeconomic environment and the mutual termination of Starry’s strategic alliance agreement with its local partner, AEP Ventures, the company made the decision to leave the market and focus its resources on its existing five core urban markets: Boston, New York City, Los Angeles, Denver, and Washington, DC.

You can read more about this decision here: https://starry.com/press

When will my Starry service be turned off?

Starry will begin winding down service in the Columbus market this spring, and that process will continue through June 2023.

Is Starry partnering with another internet provider in Columbus to ease the transition for existing customers?

Yes, Starry is partnering with Breezeline to help ease the transition for our customers and offer another competitive, high-quality internet service option in Columbus.  

Will Breezeline offer the same plan and pricing I am getting with Starry?

Breezeline will guarantee your existing Starry download plan speeds and comparable pricing for the next 24 months.

Additionally, Starry Columbus customers will receive complimentary Internet Gateway, access to whole home WiFi coverage through Breezeline’s “WiFi Your Way” equipment program and a selection of robust product offerings, including Breezeline Stream TV - the ultimate entertainment experience.

All Starry customers who want to take advantage of this transition offer to Breezeline must do so by May 31, 2023 in order to lock in their current download speed and comparable pricing for two years.

Do I need to return my Starry equipment? If so, how?

Yes, per our terms of service, you are required to return your Starry equipment. When you schedule your disconnect order with Starry, you will receive a shipping label via email that you can use to return your equipment.

If you have additional questions about returning your equipment, please contact our customer support at support@starry.com.

Will I be charged for transitioning my service to Breezeline?

No, you can switch to Breezeline at no extra charge to you.

Once you have officially switched over to Breezeline, Starry will close your account and refund you for any remaining days on your monthly bill.

If I receive free or discounted Starry service through the Affordable Connectivity Program (ACP), will that monthly benefit be automatically transferred to my Breezeline account?

Once your internet service with Starry ends, you will be de-enrolled from the ACP if the monthly benefit is currently applied to your Starry internet service. When you sign up for internet service with Breezeline, you will be required to re-enroll in the ACP through their enrollment process.

More information on how to enroll in the ACP with Breezeline can be found at https://www.breezeline.com/acp.

Will my VoIP service be impacted?

If you are using the Ooma VoIP system recommended by Starry, you will still be able to subscribe to the Ooma Premier service using your new internet provider at the same cost of $9.99 plus taxes and fees. For more information about Ooma, please visit https://www.ooma.com/home-phone-service/premier/

Breezeline also offers plans with unlimited nationwide calling on your landline that you can bundle with your internet service. For more information on their voice services, please visit https://www.breezeline.com/internet-voice.

How do I cancel my service if I want to go ahead and switch to another internet provider?

If you are not interested in transitioning to Breezeline, you can cancel your service any time by logging into your account online or contacting our customer care team at support@starry.com or 888-231-9403. You will receive a confirmation email once your service has been canceled and next steps on returning your Starry equipment.

Will I be charged for canceling my service before it is terminated?

No, you will not be charged a fee for canceling your service with Starry.

Will the information on my Starry account be deleted once my service is terminated?

In compliance with Starry’s customer privacy policy, customers can request to have their information on file with Starry deleted by completing this online form.

Our full customer privacy policy can be found here: https://starry.com/legal/privacy

Who can I contact for any additional questions?

If you have questions about your Starry Internet service or account, please reach out to our customer care team, available 24/7 at support@starry.com or (888) 231-9403.

For questions about Breezeline and their available services in Columbus, please keep an eye on your inbox for more information.